COMMUNICATION TECHNIQUES

Communication

It`s not just information exchange, that`s why we must differentiate it form the process of communication itself

Helps to control the behavior of the members of a group

Foster motivation

Clears up

Guides

Gives the information individuals and groups need to take decisions and evaluate options

By improving the way of communicate, abilities to interact with others persons are improved, points of view, emotions and wishes can be expressed more assertivly

Descending communication. Assign tasks, goals and show problems that need attention

Ascending communication. Gives feedback to the higher levels, inform prgresses, problems, determine how employees feel, pick up ideas

BUSINESS LEADERSHIP

The leader must create faith, values, unity and a vision

Synergy. It`s the action of one or more causes working together

Desitions are taken on the moment or estructured

When you have to take a desition:

Identify and define the problem

Set priorities

Consider causes and consecuences

Search available solutions

Communication

It creates shared meanings

Communicate in an open and honest way

Who is autocratic, only communicates on one way

Employees can say important things to you

Change communication on instructions

Before send information:

·         Make a plan for the message

·         Generate empathy

·         Define one objective

·         You want inform, instruct, influcenciate… what?

·         Check the delivery

·         Achive commitment

Additional information

https://www.youtube.com/watch?v=mPRUNGGORDo